Legal

Privacy & Cookie Policy

Last updated: February 2026

GDPR & Italian Privacy Law Compliance

ItalDwell Realty is committed to protecting your privacy and personal data. This policy explains how we collect, use, store, and protect your information in compliance with:

  • EU General Data Protection Regulation (GDPR)
  • Italian Privacy Law (D.Lgs. 196/2003 as amended by D.Lgs. 101/2018)
  • ePrivacy Directive (2002/58/EC)

Data Controller

ItalDwell Realty

Siena, Italy

Email: [email protected]

What Data We Collect

Contact Information

Name, email address, phone number, and postal address when you contact us or request information about properties.

Property Preferences

Information about your property requirements, budget, and preferred locations in Italy.

Transaction Data

Information related to property purchases, including communications with Italian agencies and notaries.

Technical Data

IP address, browser type, and browsing behavior through cookies (see Cookie Policy below).

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent

When you explicitly agree to receive marketing communications or non-essential cookies.

Contract Performance

Processing necessary to provide real estate services you've requested.

Legitimate Interest

Processing for business development and improving our services.

Legal Obligation

Processing required by Italian law for property transactions.

Data Sharing

We may share your data with:

  • Italian Property Agencies: To facilitate property viewings and purchases
  • Notaries & Legal Professionals: For property transaction processing
  • Service Providers: IT, analytics, and marketing platforms (under data processing agreements)
  • Government Authorities: When legally required

We never sell your personal data to third parties. Data transfers outside the EU comply with GDPR Chapter V safeguards.

Data Retention

  • Inquiry Data: 2 years after last contact (if no transaction)
  • Client Data: 10 years after property transaction (legal requirement)
  • Marketing Data: Until consent is withdrawn
  • Technical/Cookie Data: As specified in Cookie Policy

Your Rights Under GDPR

Right to Access

You can request a copy of all personal data we hold about you.

Right to Rectification

You can request correction of inaccurate personal data.

Right to Erasure

You can request deletion of your personal data (where applicable).

Right to Object

You can object to processing for marketing or legitimate interests.

Right to Data Portability

You can request your data in a machine-readable format.

Right to Withdraw Consent

You can withdraw consent at any time for future processing.

To exercise any of these rights, contact us at [email protected]

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help remember your preferences and improve your experience.

Types of Cookies We Use

Essential Cookies

Always Active

Required for basic website functionality (navigation, form submissions, security). No consent required.

Analytics Cookies

Requires Consent

Help us understand how visitors navigate our site (Google Analytics). Data is anonymized.

Marketing Cookies

Requires Consent

Used to deliver relevant ads and track campaign performance.

Managing Cookies

You can manage or disable cookies through:

  • Browser settings (Chrome, Safari, Firefox, Edge)
  • Our cookie consent banner on first visit
  • Online tools like aboutads.info

Questions or Concerns?

If you have any questions about this policy or how we handle your data, please contact us:

You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali).